These Terms and Conditions govern all relations between Pierre Abou-Zeid, dietitian practising under the trade name “Diaeta” (hereinafter “the Provider”), and any natural person (hereinafter “the Patient” or “the Client”) who uses his dietetic consultation services. These Terms and Conditions are made available to you before you book an appointment: the link appears in the footer of every page of the website, including the booking page. They apply once the Patient has been able to read them before booking.
1. Preamble
These Terms and Conditions (hereinafter “T&C”) apply to all dietetic services offered by the Provider, in accordance with the Belgian legislation in force, in particular:
- The Law of 22 August 2002 on patient rights
- The General Data Protection Regulation (GDPR - Regulation EU 2016/679)
- The Belgian Code of Economic Law (Book VI - Market practices and consumer protection)
- The Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data
- The Royal Decree of 19 February 1997 on the professional title and the qualification requirements for practising the profession of dietitian and establishing the list of technical services and the list of acts that a physician may entrust to a dietitian
- The Coordinated Law of 10 May 2015 on the practice of the healthcare professions
- The Law of 22 April 2019 on the quality of healthcare practice
These texts set the professional rules that apply to the dietitian. You can consult them on the website of the Belgian Official Gazette (Moniteur belge): https://www.ejustice.just.fgov.be
2. Provider Identification
Business: Pierre Abou-Zeid, dietitian, natural person practising in his own name under the trade name “Diaeta”
Activity: Dietetic consultations and personalised nutritional guidance
Professional title: dietitian (diététicien), obtained in Belgium
INAMI/RIZIV number: 5-63187-92-601
Enterprise number (BCE/KBO): 0540.714.226
Address: Ouden Heirweg 58, 9340 Lede, Belgium
Telephone: +32 479 35 55 51
Email address: info@diaeta.be
Website: https://diaeta.be
Healthcare services exempt from VAT under Article 44, § 1, first paragraph, 1°, of the VAT Code.
The Provider consults at several medical centres in the Brussels region. The exact addresses are given when the appointment is booked.
The title of “dietitian” is a regulated professional title (Royal Decree of 19 February 1997). To practise the profession in Belgium, a dietitian must hold a recognition issued by the competent Community (French Community, Flemish Community or German-speaking Community) and a visa issued by the FPS Public Health (Article 72 of the Coordinated Law of 10 May 2015 and Article 10 of the Law of 22 April 2019). Pierre Abou-Zeid holds this recognition, issued by the Flemish Community, and this visa.
Supervisory authorities: the FPS Public Health, Food Chain Safety and Environment issues the visa (https://www.health.belgium.be). The Departement Zorg of the Flemish Community issued the recognition (https://www.departementzorg.be).
On request, the dietitian informs you of his professional competence and experience.
Professional liability: the dietitian is covered by professional civil liability insurance taken out with AXA Belgium SA, Place du Trône 1, 1000 Brussels.
Professional association: member of the Union Professionnelle des Diététiciens de Langue Française (UPDLF), https://www.lesdieteticiens.be
These Terms and Conditions are available in French, English, Dutch and German. The French version prevails.
3. Description of Services
Diaeta offers personalised dietetic consultation services, including in particular:
- Initial consultation: complete nutritional assessment, body composition analysis, setting of personalised goals and preparation of a tailored eating plan
- Follow-up consultations: regular support, adjustments to the eating plan, motivational support and progress tracking
- Specialised care: irritable bowel syndrome (IBS/FODMAP), type 2 diabetes, cholesterol management, support for GLP-1 treatments, sustainable weight loss
- Nutrigenetics advice: interpretation of genetic tests for personalised nutrition
Our services complement medical care and do not in any case replace medical treatment. The dietitian works with attending physicians and other healthcare professionals in the patient's interest.
4. Booking Appointments
4.1 Booking methods
Appointments can be booked:
• Online via our booking system at https://diaeta.be/en/booking
• Via the DoctorAnytime platform at doctoranytime.be
• By email at info@diaeta.be
Confirmation of the appointment is sent by email and/or SMS. An appointment is considered final upon receipt of the confirmation.
An online withdrawal function ("Withdraw from contract here") is available at all times during the withdrawal period: https://diaeta.be/en/withdrawal, as well as in the site footer and on the booking page.
4.2 Information to provide
When booking an appointment, the Patient is asked to provide:
• Full contact details (surname, first name, telephone, email)
• The reason for the consultation
• Any relevant medical information (allergies, current treatments, conditions)
Before the first consultation, the Patient receives a link to an online questionnaire hosted by the practice's nutrition software. The answers are added to the patient record.
5. Cancellation and Rescheduling of Appointments
5.1 By the Patient
Any cancellation or rescheduling of an appointment must be made at least 24 hours before the scheduled time of the consultation.
In the event of late cancellation (less than 24 hours) or an unexcused absence, a cancellation fee of 50% of the consultation fee may be charged.
In the event of duly justified force majeure (sudden illness, accident, death of a relative), no cancellation fee is applied. An explanation is enough; we do not ask for a medical certificate.
This fee is not due when the Patient validly exercises the right of withdrawal in accordance with Article 8.
5.2 By the Provider
If the dietitian is unable to attend (illness, personal emergency), the Patient is notified as soon as possible and a new appointment is offered on a date that suits the Patient.
In the event of cancellation by the Provider, the Patient owes no fee.
If the Provider cancels less than 24 hours before the scheduled time, except in the event of force majeure, the Patient receives a 50% reduction on the fee for the rescheduled consultation.
6. Fees and Payment
6.1 Fees
The fees in force are displayed on the diaeta.be website and communicated to the Patient before the appointment is booked.
Fees are stated in euros (€), all taxes included.
Before the consultation, the Patient receives the price of the service and, where applicable, the share that the compulsory health insurance reimburses and the share that the Patient pays.
Diaeta reserves the right to change its fees. Any change is published on the website and does not affect appointments already confirmed.
6.2 Payment terms
Payment is due at the end of each consultation, unless otherwise agreed in advance.
Accepted payment methods:
• Cash
• Wero QR code
• Bank transfer
A payment by bank transfer or Wero leaves the Patient with proof of payment from the bank. For a cash payment, or at the request of the Patient, the dietitian hands over a certificate of care provided, with a receipt section that states the amount paid. When the service is reimbursable by the compulsory health insurance, the dietitian hands over this certificate whatever the payment method.
7. Reimbursement by the Health Insurance Fund
In Belgium, consultations with a recognised dietitian who holds an INAMI/RIZIV number may be partially reimbursed by health insurance funds.
7.1 Reimbursement conditions
Reimbursement depends on your health insurance fund and your cover. In general:
• A medical prescription may be required
• The number of sessions reimbursed per year may be limited
7.2 Procedure
The patient must download a document intended for the dietitian from the website of their health insurance fund before the consultation. During the appointment, the dietitian completes and signs this document and hands it to the patient. The patient then sends this document to their health insurance fund to obtain the reimbursement.
Diaeta is not responsible for the amount of the reimbursement or for a refusal of reimbursement by your health insurance fund. We advise you to check your entitlements with your health insurance fund before the first consultation.
8. Right of Withdrawal
In accordance with the Belgian Code of Economic Law (Book VI), the Patient-consumer has a right of withdrawal of 14 calendar days from the conclusion of the distance contract (online booking, via DoctorAnytime, by email or by phone).
8.1 Exercising the right of withdrawal
To exercise this right, the Patient informs the Provider of the decision, before the 14-day period expires, by an unambiguous statement. A written document is not required. The Patient may for example send an email to info@diaeta.be, write by post, telephone or use the model in Article 8.3.
When the consultation is to take place before the end of the withdrawal period, we ask the Patient, on the booking page of the website, to expressly request that the consultation take place during that period and to acknowledge that the right of withdrawal is lost once the consultation has been fully performed. Without that express request, the right of withdrawal remains for the full 14 days.
If the Patient withdraws after having requested that the service begin during the withdrawal period, the Patient pays an amount proportional to what has been provided up to the time of withdrawal.
You can also use the online withdrawal function (“Withdraw from contract here”): https://diaeta.be/en/withdrawal. It is available at all times from the website footer and the booking page.
8.2 Exceptions
The right of withdrawal does not apply to fully performed services if the Patient has given prior express consent and acknowledged losing the right of withdrawal once the service has been fully performed.
8.3 Model withdrawal form
The Patient may use the following text:
To Pierre Abou-Zeid (Diaeta), Ouden Heirweg 58, 9340 Lede, info@diaeta.be:
I hereby notify you that I withdraw from the contract for the provision of the following service: dietetic consultation of [date of the appointment].
Booked on: [date of the booking]
Name of the Patient: [surname and first name]
Address of the Patient: [address]
Date and signature (signature only if the form is sent on paper)
9. Patient Obligations
The Patient undertakes to:
- Provide accurate and complete information about their state of health, medical history, current treatments and lifestyle
- Report any change in their state of health or treatments
- Inform the dietitian of any known food allergy or intolerance
- Tell the dietitian when they do not follow, or do not wish to follow, a recommendation, so that the support can be adapted
- Attend appointments at the agreed time or give notice if unable to attend
- Comply with the cancellation conditions set out in Article 5
- Pay the fees in accordance with the terms set out in Article 6
The quality of the dietetic support depends on the sincerity and accuracy of the information provided by the Patient.
10. Dietitian Obligations
The dietitian undertakes to:
- Practise the profession in accordance with the rules of the profession and the current state of science
- Give personalised advice adapted to the Patient's individual situation
- Respect professional secrecy and the confidentiality of the Patient's data
- Work with other healthcare professionals in the Patient's interest
- Keep up to date with scientific developments and undertake continuing education
- Inform the Patient in a clear and understandable manner
- Hand over a certificate of care provided, with its receipt, for a cash payment, at the request of the Patient and for any service reimbursable by the compulsory health insurance
- Respect the Patient's rights as defined by the Law of 22 August 2002
11. Professional Secrecy and Confidentiality
The dietitian is bound by professional secrecy in accordance with Article 352 of the Criminal Code (former Article 458).
All information communicated by the Patient in the context of the consultation is strictly confidential.
11.1 Communication with other professionals
With the Patient's consent, the dietitian may communicate with the attending physician or other healthcare professionals involved in the Patient's care.
This communication aims to ensure coherent and optimal care for the Patient.
11.2 Exceptions to professional secrecy
Professional secrecy may be lifted only in the cases provided for by law: testimony in court or before a parliamentary committee of inquiry, and cases where the law obliges or authorises the professional to disclose these secrets (Articles 352 and 353 of the Criminal Code).
12. Personal Data Protection (GDPR)
In accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the Belgian Law of 30 July 2018, the Provider undertakes to protect your personal data.
12.1 Data controller
Pierre Abou-Zeid, practising under the trade name Diaeta (CBE 0540.714.226), is the controller of your personal data.
Contact: info@diaeta.be
12.2 Data collected and purposes
We collect the data necessary to provide our services:
• Identification data (surname, first name, date of birth, contact details)
• Health data (medical history, treatments, anthropometric measurements, eating habits)
• Billing data
This data is used exclusively for:
• Managing your appointments
• Providing the dietetic services
• Following up your support
• Issuing certificates of care provided and, for business clients, invoices
• Complying with our legal obligations
12.3 Legal basis for processing
The processing of your data is based on:
• The performance of the service contract (Article 6(1)(b) GDPR)
• For health data: the provision of health care by a health professional bound by professional secrecy (Article 9(2)(h) GDPR)
• Our legal obligations: keeping and retaining the patient record, retaining accounting documents (Article 6(1)(c) GDPR)
• Sharing data with your insurer at your request: your explicit consent (Article 9(2)(a) GDPR). The Privacy Policy (section 4) details the other legal bases.
12.4 Retention period
Your patient record is kept for at least 30 years and at most 50 years from the last contact, in accordance with Article 35 of the Law of 22 April 2019 on the quality of healthcare practice.
Invoices and accounting documents are kept for 7 years (Belgian tax and accounting legislation).
The Privacy Policy sets out the other retention periods.
12.5 Your rights
You have the following rights:
• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”), subject to legal retention obligations
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on our legitimate interest
• Right to withdraw your consent at any time
To exercise these rights, contact us at info@diaeta.be.
For consulting or obtaining a copy of your patient record, Article 13 applies: we respond within 15 days.
You may also lodge a complaint with the Data Protection Authority (www.autoriteprotectiondonnees.be).
12.6 Data security
We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss or destruction.
13. Patient Rights
In accordance with the Belgian Law of 22 August 2002 on patient rights (amended by the Law of 6 February 2024), you have the following rights:
- Right to quality services: you are entitled to quality care provided according to your needs and with respect for your dignity
- Right to free choice of healthcare professional: you freely choose your dietitian
- Right to information: you are entitled to clear information about your nutritional status and the recommendations proposed
- Right to informed consent: no intervention is carried out without your free and informed consent. You may refuse an intervention or withdraw your consent at any time
- Right to respect for privacy: your data and your privacy are protected
- Right to an up-to-date record, to consult it and to obtain a copy of it: you may consult your patient record within 15 days of your request and obtain a copy of it. The first copy is free of charge
- Right to be assisted by a trusted person in the exercise of your rights
- Right to lodge a complaint: in the event of a breach, you may contact the federal mediation service “Patient Rights”
For more information on your rights: https://www.health.belgium.be/fr/themes/sante/votre-sante/vous-tant-patient/vos-droits-tant-patient
14. Limitation of Liability
14.1 Nature of the advice
Dietetic advice is personalised and based on current scientific data. However:
• Results may vary from one person to another
• Achieving the goals depends on the Patient following the recommendations
• Dietetic advice does not constitute medical advice and does not replace a medical consultation
14.2 Exclusion of liability
The Provider cannot be held liable for:
• Consequences resulting from inaccurate or incomplete information provided by the Patient
• The Patient's failure to follow the recommendations
• Consequences of a change in eating habits that the Patient decided on without informing the dietitian or their attending physician
• Decisions taken by the Patient without first consulting their doctor in the event of a medical condition
These exclusions do not apply when the damage results from a fault of the dietitian. No provision of these terms excludes or limits the Provider's liability in the event of bodily injury, wilful misconduct or gross negligence. Nor do they limit the rights that the law grants to the Patient.
14.3 Obligation of means
The dietitian is bound by an obligation of means and not of result. He undertakes to use all his skills and knowledge to support the Patient as well as possible.
15. Intellectual Property
All content on the diaeta.be website (texts, images, logos, eating plans, documents, videos) is protected by copyright and remains the exclusive property of Pierre Abou-Zeid (Diaeta).
The documents given to the Patient as part of their care (eating plans, advice sheets, etc.) are intended for their personal use. The Patient may freely pass them on to their doctor, to the professionals treating them and to anyone of their choice; they may not publish them or exploit them commercially without prior written authorisation.
16. Force Majeure
Neither party is liable for the non-performance of its obligations when a case of force majeure, within the meaning of Article 5.226 of the Civil Code, makes that performance impossible without this being attributable to that party (for example a natural disaster, an epidemic or a decision of the authorities).
The party prevented from performing informs the other within a reasonable time.
Appointments are rescheduled at no cost as soon as circumstances allow.
17. Complaints and Mediation
17.1 Complaints
For any complaint concerning our services, please contact us first at info@diaeta.be.
We undertake to handle your complaint within 30 days.
17.2 Patient rights mediation service
For any dispute relating to patient rights, you may contact the federal mediation service:
Federal mediation service “Patient Rights”
FPS Public Health, Food Chain Safety and Environment
www.health.belgium.be
17.3 Consumer mediation
As a consumer, you may also turn to the Consumer Mediation Service:
Consumer Mediation Service (Service de Médiation pour le Consommateur), Boulevard du Roi Albert II 8 bte 1, 1000 Brussels
www.mediationconsommateur.be
18. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Belgian law.
In the event of a dispute and failing an amicable resolution, the competent courts are those designated by law.
A Patient who is a consumer may always bring the matter before the court of their domicile.
For consumers residing in the European Union, this clause does not affect the rights conferred on them by the legislation of their country of residence.
19. Changes to the Terms and Conditions
Diaeta reserves the right to change these Terms and Conditions at any time.
Changes are published on the diaeta.be website with an update date.
The applicable Terms and Conditions are those in force at the time the appointment is booked.
For ongoing follow-ups, the Patient is informed of the new terms before the next appointment. A Patient who does not accept them may end the follow-up at no cost.
20. Severability
If one of the clauses of these Terms and Conditions proves to be void or unenforceable under a law or a court decision, the other clauses retain their full validity and effect.
21. Contact
For any question concerning these Terms and Conditions, you can contact us:
Pierre Abou-Zeid (Diaeta), Ouden Heirweg 58, 9340 Lede, Belgium
Email: info@diaeta.be
Telephone: +32 479 35 55 51
Website: https://diaeta.be
We acknowledge your requests within 5 working days; the time limits set out in Article 17 and in the Privacy Policy (section 16) continue to apply.